summary

In this episode, Jen and Nicole dive into the phenomenon of vendor gaslighting, where service providers manipulate clients into feeling responsible for their failures. They share personal experiences, identify red flags, and provide practical strategies for small business owners to protect themselves from unprofessional vendors. The conversation emphasizes the importance of accountability, clear communication, and the need for small business owners to trust their instincts when dealing with service providers.

takeaways

• Vendor gaslighting is when service providers make clients feel like the problem.
• It’s common for small businesses to be taken advantage of by vendors.
• Document everything in writing to protect yourself.
• Ask direct questions and watch how vendors respond.
• You deserve partnerships, not power struggles with vendors.
• Trust your gut; if something feels off, it probably is.
• A good vendor will educate and empower you, not confuse you.
• Don’t stay out of guilt; it’s okay to walk away from bad vendors.
• Look for humility and clarity in vendor communications.
• You don’t owe anyone endless grace while they mishandle your business.