takeaways

• Policies protect the company and employees.
• Documentation is essential for attendance issues.
• Clear policies prevent misunderstandings.
• Communication is key in client interactions.
• Setting boundaries helps maintain workplace harmony.
• Policies should be scalable as the business grows.
• Specificity in policies avoids chaos.
• Regularly review and update policies.
• Use real-life examples to explain policies.
• Empathy should be balanced with accountability.

summary

In this episode of Our Business Shenanigans, Jen and Nicole discuss the critical importance of employee policies in small businesses. They explore various aspects of policy implementation, including attendance, equipment management, communication with clients, and setting performance expectations. The conversation emphasizes the need for clear, specific policies to avoid chaos and ensure fairness among employees. The hosts share personal anecdotes and practical advice on how to create and enforce effective policies that protect both the business and its employees.