summary

In this episode, Jen and Nicole discuss the pervasive issue of bullying in business, focusing on how it manifests in client relationships, employee dynamics, and vendor interactions. They share personal anecdotes and real-life examples of bullying behavior, emphasizing the importance of recognizing red flags and setting firm boundaries. The conversation also explores why small business owners, particularly women, are often targeted by bullies and offers strategies for combating this behavior. The hosts stress the need for a no-bully culture within businesses and provide actionable takeaways for listeners to implement in their own practices.

takeaways

• Bullying in business can take many forms, including manipulation and gaslighting.
• It’s essential to recognize bullying behavior early to set boundaries effectively.
• Small business owners are often targeted due to their desire to serve and avoid conflict.
• Clear policies and boundaries are crucial in preventing bullying.
• Feedback from clients should be viewed as a gift, not a threat.
• Over-accommodating employees can lead to a toxic work environment.
• Establishing a no-bully culture starts with leadership and clear expectations.
• It’s important to address bullying behavior from both clients and employees promptly.
• Not all clients are worth keeping; sometimes it’s necessary to fire them.
• Boundaries are essential for maintaining a healthy business and personal well-being.